Code of Conduct

While inside a client’s home or business or on the road in the community all our staff at Glimmer ‘n’ Shine is to be presentable in appearance and truly look for opportunities to help. Our main and only focus within a client’s home or business is to clean. If an area appears to be already clean look into minor details that can be further cleaned. Occasionally there will be an exceptionally dirty space to clean. All staff is expected to treat the resident or homeowner with decency and to uphold yourself with integrity.

We are all human and experience the difficulties of life together, with that being said any staff member must leave their problems at the door before they enter someone’s home or business. If the problem is too great to let go of, our sympathy truly goes out to our cleaners, but we will not bring them to work. Our cleaners can request as much personal time they need to deal with their situations so they can return to work when possible with a positive attitude and desire to do a good job.

We do allow headphones to work with as we have found music can help motivate, but the volume must be low enough for our cleaners to communicate with fellow team members and should not be worn at all in the direct presence of our clients.

We expect our staff to remain on schedule. There will of course be time allotted for personal breaks and down time, but the schedule is important. It is this schedule that enables us to complete several jobs on time in any given day.

Reliability is of the utmost importance to us, if we are going to be late or if something has happened on the way to work or throughout the work day, we are expect our staff to contact the management office and inform the on duty manager of any such delays with as much advance notice as possible. We all get sick and can understand that, we reserve the right to an occasional sick day but must give as much advance notice as possible.

There is a zero-tolerance policy for any non-prescribed controlled substance use. As we will be working with equipment and around many delicate objects, many of which may be irreplaceable. Any mind-altering substance may impair judgement and affect mobility and senses. We promise to have proper plans of action and safety in any case.

Hopefully not very often something may break. As we handle delicates and are working in changing environments there is a possibility for breakage. The first rule of thumb is, if we do not feel comfortable handling something, we simply do not. Most clients will understand the fact that we were unable to clean something a lot more than the occurrence of a broken rare artifact or family heirloom. If something does break, we will inform the client immediately and if their unavailable contact the management office immediately. There is a zero-tolerance policy for leaving something broken behind without the proper chain of communication.

Most importantly our staff carry themselves with integrity and decency, use common sense and represent us well. We have something to be proud of and we are good at what we do. We promise to remain positive and willing to help another person. This philosophy in life will enable us to transcend our own problems and give us a sense of accomplishment.